Informatix SMS Privacy Policy 

Informatix respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard your information when you sign up to receive SMS messages from us, including account alerts and two-factor authentication (2FA) codes. 

1. Information We Collect 
When you opt in to receive SMS messages from Informatix, we collect: 
– Your mobile phone number 
– Message interaction data (e.g., delivery status, replies, opt-out requests) 
– Any information you provide in response to messages (such as replies to prompts) 
 
We do not collect location data or sensitive personal information through SMS. 

2. How We Use Your Information 
We use the collected information solely for the following purposes: 
– To send you SMS messages related to your account, including payment notifications, login codes, or security alerts 
– To manage and maintain your opt-in/opt-out status 
– To respond to support requests when you text HELP 
– To improve message deliverability and ensure compliance with carrier regulations 
 
We do not use your mobile information for telemarketing or promotional purposes without explicit consent. 

3. Sharing of Information 
We do not sell, rent, or share your SMS information with third parties for their own marketing purposes. We may share your information with: 
– Our service providers (e.g., SMS delivery platforms) strictly for the purpose of delivering the SMS service 
– Government or legal authorities, only when required to comply with applicable laws 
 
All third-party vendors are contractually obligated to protect your data. 

4. Opting Out 
You may opt out of SMS communications at any time by replying STOP to any Informatix message. Once you opt out, you will no longer receive SMS messages unless you explicitly re-enroll by replying START or re-registering through our website or customer service. 

5. Your Rights and Choices 
You have the right to: 
– Access and update your mobile number or SMS preferences by contacting customer support 
– Withdraw consent and stop receiving messages at any time 
– Request details about how your data is used and shared 

6. Security Measures 
We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. Our SMS systems comply with CTIA and mobile carrier guidelines for secure and responsible messaging practices. 

7. Message Frequency and Costs 
Message frequency varies based on your account activity and use of 2FA. Standard message and data rates may apply from your wireless carrier. Informatix is not responsible for carrier charges. 

8. Support 
For questions, contact our customer support team at: 
– Website: https://informatixinc.com/contact-us/ 
– Phone: 1-916-830-1400 
– Text HELP: Receive assistance directly via SMS 

9. Policy Updates 
We may update this Privacy Policy periodically. The “Last Updated” date at the bottom of this page indicates when this policy was last revised. Continued use of our services after changes means you accept the updated policy. 

Last Updated: April 18, 2025